Asking the right question

Too often we tend to assume that if we can write down a question – in a request for information – then business can write down the answer just as simply. (This is the second article in what I hope will be a series covering “Mistakes the Other Side...
Complicity and Compliance

Complicity and Compliance

“Does the defence have anything to say in mitigation?” “Yes, my lord. Before robbing this bank, my client walked past three others, repeating to himself, ‘I must not rob banks.’ So he would like his sentence for robbing the fourth bank...